PRIVACY POLICY

Last Updated: November 2, 2025

1. INTRODUCTION

St. Louis Mold Testing ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.stlmoldtesting.com and use our mold testing services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

  • Request a quote or consultation through our contact forms
  • Schedule a mold testing appointment
  • Call or email us directly
  • Sign up for updates or newsletters (if applicable)

This information may include:

  • Contact Information: Name, email address, phone number, mailing address
  • Property Information: Property address, property type (residential/commercial), property size
  • Service Details: Mold concerns, areas of concern, preferred appointment times, special requests
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing actions:

  • Device Information: IP address, browser type, operating system, device type
  • Usage Data: Pages viewed, time spent on pages, links clicked, referring website
  • Location Data: General geographic location based on IP address

2.3 Third-Party Service Providers

We use the following third-party services that may collect information:

  • Web3Forms: Our contact form service provider that processes form submissions
  • Vercel: Our website hosting provider
  • Google Fonts: Typography service (may collect IP addresses)

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Process and respond to your quote requests and inquiries
  • Schedule and confirm mold testing appointments
  • Conduct mold inspections and testing at your property
  • Provide you with test results and professional recommendations
  • Send you invoices and process payments
  • Communicate with you about your service

3.2 Business Operations

  • Maintain records of services provided
  • Improve our website and services
  • Analyze website traffic and user behavior
  • Prevent fraud and ensure security
  • Comply with legal obligations

3.3 Marketing and Communications (With Your Consent)

  • Send you information about our services
  • Provide you with relevant tips and resources about mold prevention
  • Notify you of special offers or promotions

You can opt out of marketing communications at any time by contacting us or clicking "unsubscribe" in our emails.

4. HOW WE SHARE YOUR INFORMATION

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Web3Forms: Processes contact form submissions
  • Independent Laboratories: Accredited labs that analyze mold samples (they receive only sample information, not your full contact details unless necessary)
  • Payment Processors: Secure payment processing services
  • Hosting Providers: Website hosting and infrastructure (Vercel)

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Government or regulatory requests
  • Investigations of illegal activities or violations of our terms
  • Protection of our rights, property, or safety, or that of others

4.3 Business Transfers

If our business is sold, merged, or acquired, your information may be transferred as part of that transaction. You will be notified of any such change.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods:

  • Active Customers: Information retained while you are an active customer and for 7 years after your last service (for legal, tax, and business records)
  • Quote Requests: Information from quote requests retained for 2 years
  • Website Logs: Server logs retained for 90 days

After the retention period, we securely delete or anonymize your information.

6. YOUR PRIVACY RIGHTS

6.1 All Users

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out: Opt out of marketing communications at any time
  • Object: Object to certain processing of your information

6.2 California Residents (CCPA/CPRA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request details about the personal information we collect, use, and disclose
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the "sale" of personal information (Note: We do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your California privacy rights, contact us at:

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within 30 days.

7. DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

  • SSL/TLS encryption for data transmission
  • Secure servers and hosting infrastructure
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality (e.g., session management)
  • Analytics Cookies: Help us understand how visitors use our website (if applicable)

8.2 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., social media, laboratory websites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

  • We will update the "Last Updated" date at the top of this page
  • For material changes, we may notify you via email or website notice
  • Your continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

St. Louis Mold Testing

St. Louis, MO

Phone: (314) 467-8179

Email: info@stlmoldtesting.com

Privacy Requests: Please include "Privacy Request" in the subject line

13. MISSOURI-SPECIFIC DISCLOSURES

As a Missouri-based business:

  • We comply with Missouri state privacy laws and regulations
  • Property address information is used solely for service delivery and record-keeping
  • We do not sell or share your information for marketing purposes without your explicit consent
  • Legal disputes are governed by Missouri law and resolved in St. Louis County/City courts

14. DO NOT SELL MY PERSONAL INFORMATION

We do NOT sell your personal information to third parties.

If our practices change in the future, we will update this policy and provide you with an opportunity to opt out before any sale occurs.

This Privacy Policy is effective as of the date listed above. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.