TERMS OF SERVICE

Last Updated: November 2, 2025

1. ACCEPTANCE OF TERMS

Welcome to St. Louis Mold Testing. By accessing or using our website (www.stlmoldtesting.com) or contracting for our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and St. Louis Mold Testing ("Company," "we," "our," or "us").

2. SERVICES DESCRIPTION

2.1 Services Offered

We provide professional mold inspection and testing services, including:

  • Visual mold inspections
  • Air and surface sampling
  • Moisture assessment and mapping
  • Laboratory analysis coordination
  • Written inspection reports
  • Post-remediation verification testing

2.2 Services NOT Offered

We do NOT provide:

  • Mold remediation or removal services
  • Medical diagnosis or treatment
  • Legal advice or regulatory compliance certification
  • Property warranties or guarantees
  • Comprehensive home inspections

3. WEBSITE USE

3.1 Permitted Use

You may use our website to:

  • Learn about our services
  • Request quotes or consultations
  • Schedule appointments
  • Access resources and educational content
  • Contact us with questions

3.2 Prohibited Use

You agree NOT to:

  • Use the website for any illegal purpose
  • Submit false or misleading information
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or harmful code
  • Scrape, harvest, or collect data without permission
  • Interfere with website operation or security
  • Impersonate any person or entity
  • Violate any applicable laws or regulations

4. SCHEDULING AND APPOINTMENTS

4.1 Quote Requests

When you request a quote through our website or phone:

  • Quote requests are not binding contracts
  • Quotes are estimates based on information provided
  • Final pricing may vary based on actual property conditions
  • Quotes are valid for 30 days unless otherwise stated

4.2 Appointment Scheduling

Once you schedule an appointment:

  • We will confirm the date, time, and location
  • You must provide safe access to all areas to be inspected
  • You should disclose known issues or hazards
  • Someone 18+ must be present during inspection

4.3 Cancellations and Rescheduling

Cancellation Policy:

  • Client Cancellations: Must provide at least 24 hours notice. Cancellations with less than 24 hours notice may incur a $75 cancellation fee.
  • Company Cancellations: If we must cancel or reschedule, we will notify you as soon as possible and work to find an alternative time.
  • Rescheduling: One free reschedule with 24+ hours notice. Additional reschedules may incur fees.

4.4 No-Shows

If no one is present at the scheduled appointment time and location:

  • A $150 no-show fee will be charged
  • Rescheduling requires payment of no-show fee
  • We will attempt to contact you before leaving

5. PAYMENT TERMS

5.1 Pricing

Service fees are based on:

  • Property size and type
  • Scope of inspection requested
  • Number of samples to be collected
  • Travel distance (if applicable)

5.2 Payment Methods

We accept:

  • Credit and debit cards
  • Cash
  • Checks (with prior approval)
  • Electronic payments

5.3 Payment Timing

  • Standard Inspections: Payment due at time of service or upon receipt of invoice
  • Commercial/Large Projects: May require deposit or split payments
  • Laboratory Fees: Included in service fee; billed at time of service

5.4 Late Payments

Invoices not paid within 30 days:

  • May incur late fees of 1.5% per month (18% annual)
  • May be sent to collections
  • Client responsible for collection costs and attorney fees

5.5 Refund Policy

Refunds are handled on a case-by-case basis:

  • No refunds for completed inspections and testing
  • Refunds available if services not performed as agreed
  • Laboratory fees non-refundable once samples processed
  • Disputes should be raised within 30 days of service

6. INTELLECTUAL PROPERTY

6.1 Website Content

All content on our website is protected by copyright and owned by St. Louis Mold Testing, including:

  • Text, articles, and educational materials
  • Images, graphics, and logos
  • Website design and layout
  • Trademarks and service marks

6.2 Use Restrictions

You may NOT:

  • Reproduce or republish website content without permission
  • Use our trademarks or branding without authorization
  • Create derivative works from our content
  • Use content for commercial purposes without license

6.3 Inspection Reports

Inspection reports remain the intellectual property of St. Louis Mold Testing:

  • Client receives limited license to use for intended purpose
  • Reports may not be altered or modified
  • Client may share with authorized parties (lenders, buyers, etc.)
  • Commercial republication requires written permission

7. WARRANTIES AND DISCLAIMERS

7.1 Service Warranty

We warrant that:

  • Services will be performed in a professional manner
  • Technicians are trained and certified
  • Equipment is properly calibrated and maintained
  • Reports accurately reflect findings and laboratory results

7.2 Disclaimers

EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

  • No warranty that all mold will be detected
  • No warranty of property condition or suitability
  • No warranty of future absence of mold
  • No implied warranties of merchantability or fitness

7.3 Website Disclaimer

Our website is provided "as is" without warranties:

  • No guarantee of uninterrupted or error-free operation
  • No warranty of accuracy or completeness of content
  • Content for informational purposes only

8. LIMITATION OF LIABILITY

IMPORTANT LIABILITY LIMITATION:

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OUR SERVICES OR THIS AGREEMENT IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

8.1 Excluded Damages

WE ARE NOT LIABLE FOR:

  • Consequential, indirect, incidental, or punitive damages
  • Property damage occurring after our inspection
  • Health issues or medical expenses
  • Loss of property value or income
  • Cost of remediation or repairs
  • Emotional distress or mental anguish
  • Third-party claims or actions

8.2 Third-Party Liability

We are not responsible for:

  • Laboratory errors or delays
  • Actions of remediation contractors
  • Property owner decisions based on reports
  • Conditions not disclosed to us

9. INDEMNIFICATION

You agree to indemnify and hold harmless St. Louis Mold Testing, its officers, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:

  • Your violation of these Terms
  • Your violation of any law or regulation
  • Your use of our website or services
  • Information you provide to us
  • Your decisions based on our reports
  • Third-party claims related to your property

10. DISPUTE RESOLUTION

10.1 Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict of law provisions.

10.2 Jurisdiction and Venue

Any legal action or proceeding must be brought exclusively in the state or federal courts located in St. Louis County or the City of St. Louis, Missouri. You consent to the jurisdiction of these courts.

10.3 Arbitration

For disputes involving amounts less than $10,000:

  • Either party may elect binding arbitration
  • Arbitration conducted under American Arbitration Association rules
  • Arbitration held in St. Louis, Missouri
  • Each party bears own arbitration costs

10.4 Class Action Waiver

You agree that any dispute will be resolved on an individual basis only. You waive any right to participate in class actions or class-wide arbitration.

10.5 Time Limit for Claims

Any claim arising from our services must be brought within one (1) year from the date of service or the date you discovered or should have discovered the issue, whichever is earlier.

11. PRIVACY AND DATA PROTECTION

Your use of our website and services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time:

  • Changes effective upon posting to website
  • "Last Updated" date will be revised
  • Material changes may be announced via email or website notice
  • Continued use after changes constitutes acceptance
  • Services contracted before changes governed by terms in effect at that time

13. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

14. WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

15. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Professional Services Disclaimer, constitute the entire agreement between you and St. Louis Mold Testing regarding use of our website and services, superseding any prior agreements or understandings.

16. ASSIGNMENT

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

17. FORCE MAJEURE

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

  • Natural disasters (floods, storms, earthquakes)
  • Acts of government or war
  • Labor disputes or strikes
  • Equipment failures or supply shortages
  • Pandemics or public health emergencies

18. PROFESSIONAL STANDARDS

We adhere to industry standards and best practices, including:

  • IICRC (Institute of Inspection Cleaning and Restoration Certification) guidelines
  • AIHA (American Industrial Hygiene Association) standards
  • ACAC (American Council for Accredited Certification) protocols
  • Applicable Missouri state regulations

19. CONTACT INFORMATION

For questions about these Terms, please contact us:

St. Louis Mold Testing

St. Louis, MO

Phone: (314) 467-8179

Email: info@stlmoldtesting.com

20. ACKNOWLEDGMENT

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT:

  • You have read and understood these Terms of Service
  • You agree to be bound by these Terms
  • You have read our Privacy Policy and Professional Services Disclaimer
  • You understand the limitations and scope of our services
  • You are at least 18 years of age

These Terms of Service are effective as of the date listed above. If you do not agree to these terms, please discontinue use of our website and services immediately.